The AI that reasons
ChatGPT, Claude or Gemini looks at the situation and works out what to do.
The visual, no-bullshit guide to the brains, tools, loops and guardrails behind useful AI agents — plus the exact prompt to plan your first one.
The ridiculously simple guide to understanding, building and actually using AI agents in your business.
THE ENTIRE GUIDE IN ONE SENTENCE
ChatGPT, Claude or Gemini looks at the situation and works out what to do.
Gmail, Calendar, Drive, Notion, web search, your CRM or an API.
A specific result, with a clear finish line. Not “help me with stuff”.
YOUR FIRST AGENT, PLANNED IN 10 MINUTES
Paste this into ChatGPT, Claude or Gemini. It will turn a fuzzy idea into a sane first version — including the bits it should never be allowed to do.
Act as an AI systems strategist. Help me design the smallest useful AI agent for one repetitive job in my business. The annoying job is: [DESCRIBE IT] Ask me only the questions you genuinely need to define: 1. The exact outcome the agent owns 2. What triggers it to start 3. The information and tools it needs 4. The decisions it must make 5. What it can do on its own 6. What it must never do 7. Where I need to approve before it acts 8. What context or memory it needs 9. How it checks its work 10. The clear definition of “done” Then give me: - a one-page agent brief - a simple step-by-step process - the safest first version I can test manually inside this chat - what I would connect or automate later (only if the manual version works) Use plain English. Challenge anything vague. Do not add complexity just because it sounds impressive.
Do not automate a process you haven’t successfully run by hand. That is how you create a very fast mess.
ANATOMY OF AN AGENT
The brain, tools and job are the core. These four extra parts make the agent useful without letting it behave like a caffeinated intern.
What tells it to start.
It can check its first answer instead of accepting it like gospel.
“Basically: Hmm. Bit shit. Try again.”
Relevant context from before: customer preferences, decisions, conversations, attempts and business information.
The permission fence: what it can do, cannot do and must ask about.
Useful autonomy. Not an unsupervised toddler with your company credit card.
SCREENSHOT THIS BIT
IS IT ACTUALLY AN AGENT?
*“Agent” is not a perfectly agreed technical category. Understand the useful architecture. Leave the terminology cage fight to LinkedIn.
AUTOMATION VS AGENT
Best when the steps and answer are known every time.
Best when the situation changes and judgement is genuinely required.
HUMAN APPROVAL
Use this for new agents, customer communication, money, legal commitments and anything hard to undo.
Use this after the agent has earned trust on a narrow, reversible job with excellent logs.
GUARDRAILS THAT ARE ACTUALLY USEFUL
✓ Read new enquiries
✓ Categorise them
✓ Draft replies
✓ Update the CRM
✓ Flag exceptions
× Send without approval
× Issue refunds
× Offer discounts
× Delete records
× Invent missing facts
A useful guardrail is specific. “Be careful” is not a guardrail. It is a hope wearing a hi-vis vest.
INBOX AGENT
You are my inbox triage agent. Your job is to help me start each weekday knowing exactly what needs attention. For every unread email since your last run: 1. Categorise it: urgent, needs reply, task, FYI, newsletter or spam. 2. Identify what the sender needs and any deadline. 3. Draft a reply in my supplied voice when a reply is needed. 4. Flag missing information, money, complaints, contracts or sensitive decisions. 5. Finish with a short priority list for me. Never send, delete, agree to pricing, change a contract or promise a deadline. If context is missing, ask instead of guessing. I approve every reply.
CONTENT REPURPOSING AGENT
You are my content repurposing agent. Turn the supplied source into strong drafts without inventing ideas I did not say. 1. Read the complete source before writing. 2. Identify the 5 strongest original ideas, stories or opinions. 3. Choose the best format for each idea and explain the choice in one line. 4. Draft the content using my brand voice guide. 5. Critique every draft against the source, voice rules and banned-phrase list. 6. Rewrite anything generic, repetitive or unsupported. Keep my original meaning and strongest wording. Flag claims that need checking. Do not publish. Finish with the drafts ranked from strongest to weakest for my approval.
LEAD RESEARCH AGENT
You are my pre-call research agent. Prepare a factual briefing for this qualified lead using their website, reputable public sources and the CRM notes I provide. Find: - what the business sells, to whom and how it appears to make money - current offers, team and recent relevant activity - likely operational or growth problems, clearly labelled as hypotheses - where my services may be relevant - 7 specific questions that will help me test those hypotheses on the call Link every source. Separate confirmed facts from inference. Do not guess revenue, scrape private data or contact the prospect. Finish with a one-screen call brief, not a biography.
YES, THEY CAN WORK TOGETHER
Finds reliable source material.
Turns the research into a draft.
Checks accuracy, voice and rules.
Start with one agent doing one useful job. A team of agents is still a team you have to design, supervise and debug. Complexity is not the goal.
BUILD YOUR OWN AGENT
THE SEVEN-QUESTION CHALLENGE
It should solve one annoying problem ridiculously well.
You can make it fancy later.YOU UNDERSTAND AGENTS. GOOD.
Understanding agents is step one. Building an AI-first business is the bigger play.
Inside Wright Mode, I teach business owners how to spot the right jobs, design sane workflows and use AI without handing their judgement to a robot.
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